Frequently Asked Questions

What is your Return Policy?

Sorry that the item was not to your liking. You have 30 days to inquire about a refund authorization, you can call us or email us with your order number and the reason for your return.

All returns have a 10% restocking fee and the buyer will be responsible for shipping the item back to us. Shipping is non-refundable. 

If you have a defective item, please call or email us as soon as possible. We will try our best to either replace the item-if we still have it in stock- or issue you a full refund.

If you have any questions or would like to make a return, please email us at kuglerscustomerservice@yahoo.com or call us at   (240) 247-0271. 

How long will my order take to ship?

As soon as your order is processed it can take 1-4 days for your item to ship. As soon as your item is shipped, we will send you a UPS Tracking Number or USPS Tracking Number so you can know when to expect your package. 

Where do you ship from?

We are located in Silver Spring, Maryland. 

Is there a retail location? Do you have more than one location?

Yes! We are a small business located in Silver Spring, Maryland. If you are in the area, you are more than welcome to come visit our retail location. For directions and store hours, Click Here. There may be other places with similar names, but Kugler's Home Fashions only has one location. Looking forward to seeing you!